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OOKIOH NaPali Top - Coco
Domestic & International Shipping
IS THERE A SHIPPING FEE?
We ship all over India for free of orders over ₹7,000. Orders of a lesser value (for India) and all international orders, have a delivery fee associated depending on your delivery address. You will be able to view the information at the time of checkout.
WHAT’S THE STATUS OF MY ORDER?
Once you’ve received your shipping confirmation email you can track by clicking on the tracking link and see the status of your delivery. Please note that it may take 24 hours for tracking updates to appear.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Once your order is placed, the order takes 1-2 business days to process. In addition to the processing time, standard shipping takes 3-5 business days. Please note, during sale events or within 3 days of a new collection launch you may experience a 3-5 delay in receiving your order.
International deliveries will take up to 7-10 business days. (Please note: Business days do not include the weekend).
For next day deliveries in Mumbai, India, please contact us on (+91) 93211 07539 or email us on hello@summersomewhereshop.com. Please note there will be an additional charge for this service.
If you have a pre-order item in your order, your whole order will be shipped together at the same time as the pre-order shipping date. We request you to place a separate order for the items you would like to receive prior.
WILL I HAVE TO PAY CUSTOMS AND DUTIES TAXES?
If you purchase from outside of India, you, the buyer, are responsible for all customs & duties associated within your own country. For detailed information, we recommend contacting your local customs office or reading our shipping terms page. We are legally required to declare the full value paid on all Summer Somewhere orders and must include the correct invoice for customs should they request this.
Returns & Exchanges
CAN I RETURN OR EXCHANGE A GARMENT?
Unfortunately, we do not have a return policy. If the garment that you have purchased is not right for you, you have 14 days to make the exchange. Please ensure that the garment is unused, is in the original packaging and has all the original tags. Once we receive the return package, we will review and process the exchange. Items are eligible for exchange only once. We do not accept any exchanges for items marked as SALE. Swimwear is considered final sale if the hygienic liner is broken or not in place. We do not accept any international returns / exchanges at the moment.
HOW CAN I EXCHANGE A GARMENT?
If you have purchased as a registered user: you can request the return/exchange by logging in to your account, and clicking on return for that order number. Follow the steps through and submit your request. Once your request is approved, we will send a courier to pick up your package at the address provided within 24-48 hours.
If you have purchased as a guest: Click on the link below or the link that appears in any of the emails we sent you regarding your order. Follow the steps through and submit your request. Once your request is approved, we will send a courier to pick up your package at the address provided within 24-48 hours.
https://www.summersomewhereshop.com/apps/ecoreturns
Once approved, please pack the garment in its original packaging with all the original tags and a pick-up agent will come to collect the package. Please note if we receive the items in any other packaging, we will not be able to accept the return and the package will be sent back.
Remember that you must send the items you wish to return within 14 days from the shipping date of your order, before the exchange period expires. Items are eligible for exchange only once.
WHAT IF THE GARMENT RECEIVED IS FAULTY / DAMAGED?
Every product we send out is initially quality controlled, however if you have received a product with a manufacturing fault we will replace it or refund the cost as long as it has been returned within the 14 day return period. If you have received a faulty item please follow the same steps listed above for exchanges/returns. You will need to upload images of the damage in order for the team to investigate. We will replace the item if stock is available or refund the amount upon return.
WHAT IF AN ITEM I PURCHASED IS OUT OF STOCK?
If you purchase an item that has sold out, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.
DO YOU HAVE A RETURN PICK UP SERVICE FOR ITEMS THAT I NEED TO EXCHANGE?
We have a courier service that will facilitate the return, however this is chargeable. While you file your request for an exchange/return, you will be redirected to a page with the charge of Rs.200 as a pickup fee. Be sure to view our size chart before placing your order to make the purchase seamless.