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Matera Dress - Sage
Domestic & International Shipping
IS THERE A SHIPPING FEE?
We ship all over India for free of orders over ₹7,000. Orders of a lesser value (for India) and all international orders, have a delivery fee associated depending on your delivery address. You will be able to view the information at the time of checkout.
WHAT’S THE STATUS OF MY ORDER?
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
International deliveries will take up to 7-10 business days. (Please note: Business days do not include the weekend).
We have a same day pick up option for Mumbai orders placed before 12:00PM. To opt for this , you can select 'Local Pick Up' as your shipping method while checking out. After placing your order you can reach us via email to schedule the pick up from the warehouse in Chakala, Andheri. Please note our pick up timings are Monday to Friday between 11:00 - 5:00PM.
WILL I HAVE TO PAY CUSTOMS AND DUTIES TAXES?
Returns & Exchanges
WHAT IS OUR EXCHANGE POLICY?
Terms & Conditions
- A request for an exchange or return, must be submitted within 14 days of receiving your order.
Summer Somewhere cannot be held liable for the loss of garments being returned.
- The return shipping cost is the responsibility of the customer, we do not refund the cost of shipping unless the item is deemed faulty by our team.
All items must be in their original condition; unworn, unused, unwashed, with the return tags still attached. All returns are accepted at the discretion of our team. Any item/s returned without their returns tag, will not be accepted, and it is the customers responsibility to have their items collected from the warehouse.
Swimwear must be returned in original condition with the hygiene sticker and tags still attached.
Garments that have incurred any makeup stains or that smell of perfume or any other scent will not be accepted. Hence, please take care when trying on the garments.
- The items must be returned to our warehouse before the return for credit or exchange can be issued.
- Items are eligible for exchange only once.
- We do not accept any exchanges for items marked as FINAL SALE.
- We do not accept any international returns / exchanges at the moment.
- Flash Sale items are eligible for store credit only.
- Only authorised returns will be processed. Any returns sent without authorisation will be refused and it will be the responsibility of the customer to arrange collection of their garment.
Please note, the above returns policy applies to all purchases made via the summersomewhereshop.com website only.
We do not have a refund policy.
HOW CAN I REGISTER AN EXCHANGE?
If your return meets our conditions outlined above, please follow the below steps to lodge your request:
- Access our returns app here.
- Follow the steps outlined within the app.
- Once your request is approved, we will send a courier to pick up your package at the address provided within 24-48 hours.
- As the return are received at our warehouse, our returns team will process it within 3-5 business days. You will receive an email notification once your return has been processed.
Remember that you must send the items you wish to return within 14 days from the shipping date of your order, before the exchange period expires. Items are eligible for exchange only once.
HOW LONG WILL IT TAKE TO PROCESS MY EXCHANGE?
Once we receive your return at our warehouse, please allow approximately 3-5 business days for your return to be processed by our team. We’ll send you an email notification once your exchange has been shipped so you know it’s on the way. Please note, the entire exchange process can take up to 14 business days. If you require a change of address for your exchange postage, you will need to contact us at email@example.com and await our confirmation.