WHERE DO YOU SHIP?
We ship all over the world :)
IS THERE A SHIPPING FEE?
We ship all over India for free of orders over INR 6,000. Orders of a lesser value (for India) and all international orders, have a delivery fee associated depending on your delivery address. You will be able to view the information at the time of checkout.
WHAT’S THE STATUS OF MY ORDER?
Once you’ve received your shipping confirmation email you can track by clicking on the tracking link and see the status of your delivery. Please note that it may take 24 hours for tracking updates to appear.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Once your order is placed, the order takes 1-2 business days to process.
In addition to the processing time, standard shipping takes 5-7 business days and express shipping takes 3-5 business days. Please note, during sale events or within 3 days of a new collection launch you may experience a 3-5 delay in receiving your order. International deliveries will take up to 7-10 business days. (Please note: Business days do not include the weekend)
For next day deliveries in Mumbai, India, please contact us on (+91) 93211 07539 or email us on firstname.lastname@example.org. Please note there will be an additional charge for this service.
WILL I HAVE TO PAY CUSTOMS AND DUTIES TAXES?
If you purchase from outside of India, you, the buyer, are responsible for all customs & duties associated within your own country. For detailed information, we recommend contacting your local customs office or reading our shipping terms page. We are legally required to declare the full value paid on all Summer Somewhere orders and must include the correct invoice for customs should they request this.
CAN I RETURN OR EXCHANGE A GARMENT?
Unfortunately, at this moment we do not have a return policy. If the garment that you have purchased is not the right size we will only exchange the size for you within 14 days of the delivery of the garments. Please ensure that the garment if returned is unused, is in the original packaging and has all the original tags. Once we receive the returned package, the Summer Somewhere team will review the reason for exchange and based on the jurisdiction we will process the return / exchange.
HOW CAN I EXCHANGE A GARMENT?
STEP 1: Send us an email within 5 business days of receiving the package email@example.com
. If the number of days exceeds then the item will not be accepted for a return / exchange.
STEP 2: The team will revert with an email confirming the return / exchange along with a return label.
STEP 3: Pack the garment in its original packaging with all the original tags and a pick-up agent will come to collect the package. Please note if we receive the items in any other packaging, we will not be able to accept the return and the package will be sent back. Please note that we will not accept an exchanges for items marked as SALE, ONE SIZE and items purchased on Flash Sale. Unfortunately, we do not accept any international returns / exchanges at the moment.
WHAT IF THE GARMENT RECEIVED IS FAULTY / DAMAGED?
Every product we send out is initially quality controlled, however if you have received a product with a manufacturing fault we will replace it or refund the cost as long as it has been returned within 14 days of purchase. Please note that wear and tear in the course of normal use is not considered a manufacturing fault. If you have received a faulty item please email us at firstname.lastname@example.org with ‘Request for Return/Exchange’ follow by your Order Number in the subject line. In the email mention the reason for the claim along with images of the damage. We will replace the item if stock is available or refund you upon return.
WHAT IF AN ITEM I PURCHASED IS OUT OF STOCK?
If you purchase an item that has sold out, you will be notified by email as soon as possible and offered a suitable replacement or a full refund.
DO YOU HAVE A RETURN PICK UP SERVICE FOR ITEMS THAT I NEED TO EXCHANGE?
We have a courier service that will facilitate the return, however this will be chargeable. Once we receive your request for exchange, we will send you an email stating all details and charges of the return. Be sure to view our size chart before placing your order to make the purchase seamless.